Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with [Store Name]. We want you to be fully satisfied with your purchase. Please read our policy carefully.

1. Return Eligibility

You may request a return within 14 days of receiving your item(s). To be eligible:

Item must be unused, unworn, and in its original condition

Item must be in the original packaging

Proof of purchase (order number or receipt) is required

Non-returnable items:

Items marked "Final Sale"

Personal care/hygiene items (e.g., beauty tools, skincare) once opened

Gift cards

Items damaged due to customer misuse

2. How to Start a Return

Email us at [support email] with your order number and reason for return

Our team will review your request within 1–2 business days

If approved, you'll receive return instructions and a shipping address

We do not accept returns without prior authorization.

3. Shipping Costs

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect

Original shipping fees are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return packages

4. Refunds

Once your return is received and inspected:

We'll notify you via email of approval or rejection

Approved refunds are processed within 5–10 business days to your original payment method

Depending on your bank/card provider, it may take additional time for the refund to appear

5. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery with:

Your order number

Photos/video of the item and packaging

We'll offer a replacement, store credit, or full refund at no extra cost to you.

6. Order Cancellations

Orders can be cancelled for a full refund only before they have shipped. Due to our order processing times, please contact us as soon as possible if you need to cancel.

7. Shipping & Processing Times

As many of our products ship from international fulfillment partners, please allow 7–20 business days for delivery depending on your location. Delays do not automatically qualify an order for a refund unless it exceeds 30 days from the order date with no tracking movement.

8. Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or item, please return the original (per the policy above) and place a new order.

9. Contact Us

For any return or refund questions, reach out to:

[Support Email]

[Support Phone/WhatsApp, if applicable]

This policy may be updated periodically. Changes will be posted on this page.